Content Project Manager

Content Project Manager
1440-A

Position Overview:

Allyis seeks a bright and experienced Content Project Manager with good project management skills to support and educate on existing processes, as well as to provide guidance on improvements where possible. The Content Project Manager is responsible for vendor team ramp-up on existing processes, and continued process excellence. Daily responsibilities include providing oversight on the team’s overall processes, supporting the new vendor ramp-up and performance, site and content management, metrics reporting and analysis, customer care, participation in regular meetings with the vendor publishing team, and ensuring that all work is completed within established timelines. Candidates should be extremely organized, motivated individuals with strong attention to detail and great communication skills, able to deliver high quality results in a fast-paced environment. Initiative, self motivation, detail oriented, and a sense of urgency are critical requirements for this role.

Responsibilities:

Vendor Team Ramp-Up on Existing Processes

Provide oversight on the team’s overall processes, to support the new vendor team’s ramp up and performance – with the objective of maintaining and, ideally, improving existing performance levels. Particular areas of focus include:

Site and Content Management

Site Solutions Management

Content Publishing

Quality Control

Metrics Reporting and Analysis

Customer Care

Initially, this will entail the vendor getting up to speed on team’s current processes and overall workflow – including some planned process changes

Act as a training and general information resource for the new vendor team by providing guidance on overall workflow and publishing rhythm. This person will also provide logistical support

Provide thorough review of content posted on internal and external sites, to ensure:

Content is appropriately secured and posted in the correction site location(s)

All hyperlinks are accurate and functional

Messaging and formatting are consistent and in accordance with existing standards

Without fail, work is completed within team’s standard publishing timelines

Review external newsletters before they are sent out

Metrics Reporting and Analysis: Provide review of metrics gathering process to ensure information is accurately collected and reported

Customer Care: Work to ensure all customer support issues are quickly addresses and resolved

Participate in regular meetings with the vendor publishing team

Ensure all tasks in work queue contain the appropriate archival documentation and that the hand off of work is taking place as prescribed by documented workflow

As needed, manage handoffs to site solutions managers and other team members to ensure resources and communications are published efficiently and accurately

Process Excellence

Update workflow documentation

Gather and analyze data to establish content delivery best practices and areas of improvement

Develop, obtain team buy-in, and then implement ways to streamline existing content delivery processes to eliminate repeated hand-offs of work and drive for greater efficiency

Drive the resolution of problems, inaccuracies, inconsistencies, or escalations related to sites, content, or processes, with guidance as needed from the lead manager

Work with the FTE team to ensure sites and processes fully support ongoing objectives

Update the team workflow and SharePoint documentation

Provide logistical support for small projects that may arise

Required Skills:

3+ years experience as an editor/content coordinator in either print or Web publishing

3+ years demonstrated experience in web project management

2+ years experience working with Web-based portals in an editorial or management capacity

2+ years writing and editing content for marketing campaigns, preferably for a Web audience

Ability to work in a cross-functional team and coordinate with business (marketing and editorial) and IT (development and production)

Familiarity with Web publishing cycles, including production, QA and workflow within cross-functional teams

Proven skills in relationship development and issue resolution

Ability to balance multiple demands, address shifting priorities, and maintain focus

Office Suite (Excel, Word, Outlook, Project)

Good detail, organization, and time management skills

Excellent written and verbal communications skills

Strong in MS Office applications, including SharePoint, Word, Excel, Visio, PowerPoint and Project

Experience with Content Management Systems is preferred, but not required

Project Management

Our Practice

Our project management practice guides all aspects of client engagements, from discovery through design, development, and implementation.

Our Approach